We are committed to providing high-quality services valued clients. We understand that circumstances may arise where you may need to seek a refund for a service or product you have purchased from us. To ensure a fair and transparent refund process, we have established the following refund policy:
1. Consultation Fee:
The consultation fee is nonrefundable. This fee covers the cost of the initial assessment and expert advice provided by us.
2. Prepaid Services:
Any prepaid services, such as laser treatment packages, are nonrefundable. These services are purchased in advance and are tailored to individual needs. Therefore, they cannot be refunded once the treatment process has commenced.
3. Product Purchases:
Product purchases can be refunded within 7 days of purchase, provided the product is unopened, in its original packaging, and in a saleable condition. Refunds will be issued in the same method as the original payment.
4. Service Cancellation:
If you need to cancel an appointment for a service, we kindly request a minimum of 24 hours notice. Failure to provide adequate notice may result in a cancellation fee.
5. Unsatisfactory Services:
We take pride in our services, and our team is committed to ensuring your satisfaction. If you are unsatisfied with a service you have received, please reach out to us within 7 days of the treatment. We will evaluate your concerns and may offer a complimentary correction or an alternative solution on a case by case basis.
6. Disputes and Exceptional Circumstances:
If you believe you have an exceptional circumstance that requires a refund, please contact our clinic manager to discuss your situation. We will assess such cases on an individual basis and aim to find an equitable solution.
7. Refund Processing:
Refunds will be processed within 7 business days after approval. Please allow additional time for your financial institution to complete the refund.
Please note that our refund policy is subject to change without notice. We encourage you to review this policy periodically. If you have any questions or require further clarification, do not hesitate to reach out to our clinic. We prioritize the satisfaction and wellbeing of our clients. We are dedicated to providing exceptional services and products, and we will do our best to accommodate your needs within the framework of this policy.